Frequently Asked Questions

With SOPA, you receive free tools, resources and course that are designed to help you find a job in your field in Canada

What is SOPA?

Settlement Online Pre-Arrival (SOPA) is a program funded by Immigration, Refugees & Citizenship Canada (IRCC). Our services are free and help immigrants prepare for success before arriving in Canada. At SOPA, we offer one-on-one orientation, job search support, employment counselling and cultural communications courses to prepare you for the Canadian workplace. We make sure you will arrive prepared!

Who can participate in SOPA programs and services?

SOPA clients are people who are still living outside Canada, who have been approved to immigrate by IRCC, and who have an English level (IELTS) of 5.5 or higher. Access to a computer and high speed internet are also required. A list of necessary eligibility documents is available at SOPA is available across Canada, except in Quebec. We advised those immigrating to Quebec to visit: Currently SOPA does not serve those with Canadian citizen, temporary foreign worker or international student status. SOPA services are available to clients aged 16 and up.

During the pandemic, can I still register with SOPA? Can you still help me when there are travel restrictions in place?

Absolutely!  We will provide you with basic settlement information and send you a comprehensive action plan so that you can participate in SOPA programs while you are waiting for travel restrictions to end. In addition, we will refer you to job readiness courses to get you ready for the Canadian job market.

How is SOPA different from other pre-arrival services?

SOPA is recognized across Canada for our leading employment-focused program featuring customized pre-arrival services, resources and referral to other helpful newcomer organizations in your destined region. We offer in-depth courses and workshops to provide you with everything client will need to know about finding a job and working in Canada.

I have already registered for SOPA, but my destination has changed to another province or territory. Can I access SOPA services in another region?

We understand that plans change. SOPA connects clients with our partners across Canada to ensure services are available in every region (except Quebec). Intake counsellors can be contacted for more details.

I’m already here in Canada. What services are available to me?

At SOPA, we focus on pre-arrival services. We are also well connected to post-arrival organizations and services across the country. Now that you are here, you can use IRCC’s service map to find programs available in your area. You can also connect with SOPA partner organizations in your area.

What languages are SOPA services available in?

At SOPA, we provide services and materials in English. Clients who prefer service in French can be referred to our partner organizations that provide similar programs in French. More details available at

How does SOPA benefit immigrants?

Arrive prepared with beneficial services including:

  • customized employment counselling sessions to help you find and retain employment in Canada
  • Canadian job search, interview and communication skills
  • confidence and network building opportunities
  • professional resources and referrals
Is there a cost to participate in SOPA programs and services?

There is no cost to participate in SOPA programs and services. We are happy to offer our services, courses and resources to eligible clients.

Can SOPA help me find a job? Will I be able to get a job if I take one of your programs?

As a SOPA client, you will be in a strong position for success because you will receive expert guidance, one-on-one employment counselling, job search support and a variety of workplace readiness courses. This will help prepare client in advance for the Canadian workplace. After you arrive, we can also connect you to other helpful employment and settlement services in your community.

Do you have any specific programs for young immigrants (between 16-24 years old)?

Our SOPA for Youth program is available to pre-arrival immigrants aged 16-24. Our “Passport to Success” course is an interactive, online learning experience that teaches young newcomers about the Skills for Success promoted by the Government of Canada. 

I am a refugee. How can SOPA help me?

Our SOPA for Refugees program introduces you to important information about the Canadian workplace culture, job market and job search process. Our interactive, online course, “Ready to Work,” is delivered 100% online and on a mobile device, using WhatsApp instant messaging. Learn about SOPA for Refugees.

Does SOPA provide assistance with getting foreign credentials and licenses recognized?

We can assist clients with the foreign credential assessment process. We recommend clients explore these accredited service providers

How do I meet with my employment counsellor or course facilitator?

Once registered with SOPA, clients can log in to their online SOPA account and book a session with an intake counsellor in their destination region. Next, clients will be referred to a local employment specialist and course facilitator.

I have registered for my SOPA course. How do I access the course material?

Course material can be accessed at where clients log in to explore their course content. It is important to note that the website hosting SOPA courses is not the same as the website used to register as a SOPA client.

How can I volunteer at SOPA?

We’re looking for SOPA Ambassadors! Past clients can benefit from a volunteer experience with SOPA, which can be listed on their resumes. We also have volunteer opportunities available for those who enjoy writing and can become guest blog contributors.

We are always happy to welcome skilled volunteers! Please complete our online volunteer application.

*On application form, include: Please email us with a short summary of your interests, skills and experience. You are welcome to attach your resume and references. After we review your application, we will do our best to match your skills and interests to upcoming volunteer opportunities with SOPA programs and events. *insert our direct online form url or email address)

I still have questions. Who can I contact?

Our Live Chat support agents are happy to assist you. Click the “Live Chat” icon to be connected to one of our SOPA team members!